Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.
1. Returns
We accept returns within 30 days of the date your order was delivered. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
To initiate a return, please contact us at [your-email@yourdomain.com] with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or non-returnable at the time of purchase
- Downloadable or digital products
- Gift cards
- Items that have been used, damaged, or altered after delivery
- Perishable goods
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or card issuer.
Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Late or Missing Refunds
If you haven't received your refund within 10 business days of approval, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank, as processing times can vary
If you've done all of the above and still have not received your refund, please reach out to us at [your-email@yourdomain.com].
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [your-email@yourdomain.com] and we'll be happy to assist.
6. Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
7. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your-email@yourdomain.com] with your order number and a photo of the item. We will make it right at no additional cost to you.
8. Contact Us
If you have any questions about our Return & Refund Policy, please don't hesitate to get in touch:
My Store
Email: [your-email@yourdomain.com]
Address: [Your Business Address]